Don't Start ERP without Change Management!
ERP success needs more than technology – convince your team with professional change management.
- Convince employees
- Reduce resistance
- Bring about successful change
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More than just a Software Project:
Change Management in ERP Projects - Mastering Challenges with Team Spirit!
Change management is the key factor for success in any ERP implementation. Many companies invest heavily in technology whilst underestimating the fact that the biggest hurdles are not technical, but human in nature. Employees who do not understand the purpose of an ERP project, who have not been adequately prepared, or who feel sidelined during the implementation, develop resistance. This resistance initially manifests itself as scepticism, then as rejection, and in the worst-case scenario can lead to a situation where the new system runs flawlessly from a technical perspective but is not actually used in day-to-day operations.
An ERP project is therefore always a change project as well. This is precisely where we support you – with years of project experience and a clear focus on the people behind the project.
Involving the Team
The team is often not sufficiently involved in ERP projects. Without early involvement, resistance, misunderstandings and low acceptance arise. Create a sense of togetherness, clarify questions and intercept concerns.
Communicating
Inadequate communication often leads to uncertainty and rejection. If the team is not informed regularly, resistance to the change arises. Communicate openly and regularly to promote acceptance.
Training the Team
A lack of training for the team can lead to the new technology not being used effectively. If employees do not recognize the benefits, they will not exploit the system’s potential. Provide your team with targeted training to avoid this.
Danger Recognized, Danger Averted:
Our Solution: Master ERP Implementation with Change Management
Our experience from numerous projects in recent years has shown us what is really important. We would like to share this knowledge with you in our consulting and help you with your ERP project, whether ERP implementation or ERP upgrade. Our aim is for your team to embrace the change brought about by the ERP project in the best possible way, to live it and not cling to old habits. That is what we value:
Communicating Goals
What reasons or goals have initiated your ERP project? Motivate your team and foster openness by openly and convincingly communicating your goals. Pull together.
Selecting Key Users
Key users must provide us with requirements, test functions, and participate in meetings. Choose the right key users and create good conditions, such as redistributing capacities or covering for absences.
Facilitating Feedback
Change management in the ERP project becomes successful when you regularly seek feedback from your team. This helps prevent resistance and confusion among individuals.
Ensuring Culture
At the end, it’s important to anchor the transformation in the culture to ensure lasting changes. Examples: Open error culture, new policies and processes, ongoing training and support.
Do You Want Real Change?
anaptis: Your Expert for Change Management in ERP Projects
We understand the central role of change management in ERP projects and have integrated it seamlessly into our project methodology. Our customers can rely on us to jointly implement a future-proof ERP project with Dynamics 365 Business Central.
Why anaptis? Discover the advantages that will make your heart beat faster:
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We prefer a standard-based software approach and first assess if a requirement can be solved with the standard. This is how we ensure that you remain independent and
Update -capable! -
You receive fair usage rights to the individual content created by us, including editing and access by third parties.
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You’ll be supported by a dedicated project team. We ensure that everyone feels included and understood.
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Our unique project methodology is structured but flexible – with maximum transparency, minimum costs, interactive workshops instead of specifications and comprehensible communication without technical jargon.
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We deliberately opt for a standard-based
ERP solution that can be flexibly adapted to different industries, and we draw on our more than 20 years of project experience across a wide range of sectors to efficiently apply proven best practices—delivering well-thought-out solutions rather than isolated ones.
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We are constantly evolving and strategically leveraging modern technologies such as
Microsoft to streamline processes—always guided by the belief that AI supports people, but that experience, entrepreneurial thinking, and the final decision remain in human hands.Copilot
Let's Get Started?
Starting the Change Management in the ERP Project
Non-Binding Inquiry
Change management accompanies a change project, such as the introduction or upgrade of software. Companies often ask us about an ERP project and also need support with change management. In your inquiry, you tell us about your project or the challenges you are facing. 
Inquiry Qualification
We take a look at your request. We will contact you to gather important information so that we can provide you with the right contact person. 
Initial Consultation
You have an appointment with one of our experts. In a non-binding initial meeting, you get to know each other and both have the chance to check whether the chemistry is right. We will also discuss your project in more detail. 
Onboarding
After getting to know your project, we will introduce you to our company and our project methodology and show you relevant areas of the software. 
Workshop
In the subsequent workshop, we clarify open questions and expectations together, discuss a practical implementation of your requirements (gap-fit analysis) and how we can actively involve your team in the process. 
Concept Including Proposal
We then put the results of the workshop in writing in a rough concept and draw up an offer for you. Once the contract has been signed, the ERP project including change management begins.
Seeking Clarification:
FAQs on Change Management in ERP Projects
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Change management is so important in ERP implementation because an ERP roll-out is much more than just a software launch. It changes processes, responsibilities and working methods, and thus the day-to-day lives of every single employee. Anyone who underestimates this human factor runs the risk that, whilst the new system may run flawlessly from a technical point of view, it will not really be embraced within the company.
Typical consequences: employees continue to work with old processes or Excel solutions, the usage rate of the new system remains low, further training incurs unplanned costs, and the project fails to deliver the intended efficiency gains.
Targeted change management starts early on: it explains to the team why the change is necessary, actively prepares employees for the new system, gathers feedback and embeds the change permanently in the corporate culture. In this way, an IT project becomes a genuine organisational transformation that pays off in the long term.
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Key factors for the success of sustainable change management in an ERP project include:
- Understanding the objectives and communicating them effectively: Employees must understand why the project is taking place and what it means for them personally.
- Actively supporting change: Communication is not a one-off event, but an ongoing process throughout all project phases.
- Training and preparing employees: Practical training builds confidence in using the new system and promotes acceptance.
- Monitoring progress and gathering feedback: By checking in regularly, you can identify problems early on and take targeted action to address them.
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Companies can reduce resistance to change by involving their team in the change process. What does that mean specifically?
- Communicating the reasons for the change
- Communicating the benefits
- Addressing any concerns or questions from employees
- Training employees and offering support
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Leaders should lead by example, especially in change management. Their role is crucial. This includes:
- Communicating the necessity of changes
- Providing guidance and support to employees
- Exemplifying desired behaviors
- Creating a culture that supports change (e. g., providing resources, redistributing capacities, offering support)
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With any major change – and an ERP implementation represents a significant change to day-to-day working life – employees typically go through several emotional and rational stages: from their initial reaction to the announcement right through to the full integration of the new system into their daily routine.
Initially, surprise or scepticism often prevail: Why is the old system being replaced? What will change for me? As the process continues, uncertainty and resistance may arise if employees feel they are not being sufficiently informed or involved. If these concerns are taken seriously and actively addressed, a phase of engagement usually follows – employees begin to familiarise themselves with the new system and discover its benefits.
The transition to genuine acceptance is successful when the new system works in day-to-day operations, questions are answered quickly, and employees realise: it’s getting easier, not harder. Targeted change management supports this development at every stage and ensures that as many employees as possible successfully navigate this process.
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Change management should not begin only at go-live, but rather during the planning phase of the ERP project. The sooner employees are informed and involved, the more time there is to build understanding, address concerns and foster a positive attitude towards the change.
In our experience, projects are significantly more successful when change management begins in parallel with technical project planning: Who are the key users? Which departments are particularly affected? How will the project announcement be communicated? These questions should be answered before the actual implementation process begins. Although it is possible to start later, this usually requires more effort to overcome any resistance that has built up.
What Are You Waiting For?
Get to know us! In a free initial consultation, we’ll determine together if we, as a partner company, and the ERP system for medium-sized businesses, are the right solution for you and your company.
Let's Craft Your Success Story together
We are looking forward to your inquiry!
