Collaboration for more than 15 Years

We have been supporting the ERP solution of Richard Denk GmbH Polstermanufaktur for more than 15 years now. Since then, the solution has evolved together with the company.

Our Project with Richard Denk GmbH

The company Richard Denk GmbH, based in Würzburg, was founded in 1927. It specializes in industrial upholstery production of components specifically for caravans, motorhomes, commercial, and shopfitting.

We have been working with Richard Denk since 2006, providing support and further development for the Dynamics NAV ERP solution. Among other things, we have performed an upgrade from Navision 4.0 to Dynamics NAV 2016. In the end, the group of companies with approximately 65 employees benefits from increased flexibility, customer orientation, and a more productive way of working.


Team members

Long-Standing Collaboration:

Success Story in Chapters

Chapter 1:

Beginning of the Collaboration

Pfeuffer GmbH set out to find a suitable long-term local partner company.
Chapter 2:

Customization: Variant Configuration

Pfeuffer sought a way to manage the numerous variants without overly inflating the item master data.
Chapter 3:

Customization: B2B Purchasing Interface

Pfeuffer was looking for a way to receive orders via EDI instead of a manual interface import.
Chapter 4:


Pfeuffer wanted to update the system and secure the new functional and security standards.
Chapter 5:

Customization: Production Data and Time Recording

Pfeuffer wanted to integrate the company and personnel time recording into Microsoft Dynamics NAV.

Chapter 1

“We found with anaptis a local partner with highly skilled employees who bring a high level of industry expertise and consistently develop practical solution approaches with us.

We particularly appreciate the clear structure and user-friendliness of our ERP solution, as well as its high degree of customization.

Choosing anaptis marked the beginning of a long-standing and trusting partnership. Since then, their employees have supported us in day-to-day operations as well as in regular innovations. Their excellent accessibility and swift support are particularly noteworthy.”

Chapter 2

Initial Situation

“What we initially couldn’t solve in Navision was the easy handling of our numerous variants without inflating our item master too much.”


“We found a solution for our numerous variants through dummy items and model numbers. The background is this: Our items in the ERP system each have bills of materials and routings that can occur in various combinations and variants. If we were to include all of these in the system, it would be very complex. Frequently requested combinations are fixed in the master. Less requested finished items or exclusive products are handled through dummy items, keeping the item master (components) manageable.”

Chapter 3

Initial Situation

“With the evolution of our business, additional requirements arose for the ERP solution. Particularly important in our daily operations is simplifying collaboration with various large B2B customers from the caravan and motorhome industry. Orders from these customers, which previously came via email, could be transmitted to us in Navision through an interface file. Due to increasing complexity and volume, the interface had to be expanded over time. For example, to ensure just-in-time production and delivery. An appropriate forecast or pre-disposition was very important to us due to tightly scheduled delivery schedules.”


“Our requirement regarding the purchasing interface to our B2B major customers was addressed with a custom EDI integration. So, an interface was developed for us through which orders and forecast data (e.g., comparison data from the previous year) are semi-automatically imported directly from customers to us. Semi-automatically because the interface file we receive must be manually imported daily. Other processes in Navision now largely run automatically, so we can directly process the orders in Navision (which were previously created automatically). Due to the imported forecast data, we have not only a point-in-time but also a time period view. Since we receive files daily, the forecast data becomes more accurate over time, allowing them to be converted in our system from forecast to a sales order or production order. Subsequently, purchasing and delivery processes are easily managed in the system. Today, our production process is much more transparent, and we receive immediate feedback from production on changes in customer parameters (e.g., postponement).”

Chapter 4

Initial Situation

“At that time, we had already been working with Navision for several years. With it, we managed order processing, automatic disposition of orders (including shipping documents to customers), and our accounting. Eventually, it was time to present the old functionalities in a ‘new look’ and benefit from new functionalities (e.g., integration with the Microsoft product suite).”


“The upgrade was completed within 20 days. Small adjustment issues were creatively and promptly resolved, and our employees were involved early on – especially in matters of usability. Today, we benefit from a flexible solution and can align even more closely with our customers and practices. This greatly simplifies our daily work because we can process orders faster and more efficiently.”

Chapter 5

Initial Situation

“We had been wanting to integrate operational and personnel time tracking into Dynamics NAV for some time. So far, we have been managing with manual evaluation of production papers but want to switch to an automated solution for better resource control and planning.”


“With regard to our desire for operational and personnel time tracking, we could have used an off-the-shelf tool. However, we faced the challenge that the tool needed to access our Dynamics NAV database in the background and pull valid users and orders available for time booking in production. Thus, anaptis developed a web application for us to capture attendance such as clock-in, clock-out, and special breaks (standard breaks are automated). To track work time, productive work (with predefined time) and unproductive secondary work are differentiated. These times are automatically calculated for monthly evaluations and provided to the payroll department. Special functions here include the quantity comparison (system recognizes how much still needs to be completed in an order) as well as the bonus payment system (awarding bonus points for falling below the target working hours).

“We have been working with anaptis for many years now, and it has been a trusting partnership. Throughout this time, their team has provided us with ongoing support and proactive, practical advice.”

Sebastian Ziegler, Management, Richard Denk

Everything at a Glance:

Which Products Were Used?

Microsoft Dynamics NAV
Microsoft Dynamics NAV is the ERP solution designed to integrate your business departments seamlessly.
What Are You Waiting For?

Let's Craft Your Success Story together

Get to know us! In a free initial consultation, we’ll determine together if we, as a partner company, and the ERP system for medium-sized businesses, are the right solution for you and your company.

We are looking forward to your inquiry!


Request Free Consultation

    How did you hear about us?
    How may we contact you?*

    Fields marked with * are mandatory and must be filled out!

    Spam protection question*