From One Source: ERP + Infrastructure

On one hand, we have been faithfully supporting connectiv! eSolutions as an ERP partner for 20 years. On the other hand, we collaborate successfully as a partner company in ERP and CRM projects.

Our Project with connectiv! eSolutions

Since 1998, the IT company connectiv! eSolutions GmbH has been successfully serving its customers. Their expertise ranges from innovative eBusiness and WEB solutions such as eCommerce platforms, websites, and portals to the implementation of complex Customer Relationship Management systems based on Microsoft Dynamics 365. In the CRM field, connectiv! is a long-standing Microsoft partner with Gold Competency, bringing a deep understanding of the Microsoft ecosystem. Today, over 60 employees work on individual and innovative concepts at the two locations in Münster and Lingen.

Long-Standing Collaboration:

connectiv! Is Customer and Partner

Chapter 1:

connectiv! as Customer

We have conducted upgrades to Dynamics NAV 2009 and Dynamics NAV 2017 and support connectiv! with our ERP expertise on a daily basis.
Chapter 2:

connectiv! as Partner

Through our expertise in ERP and connectiv!’s expertise in CRM/Customer Engagement, we collaborate as partners with several clients.

Kapitel 1: connectiv! as Customer

Initial Situation

“As a Microsoft partner company ourselves in the CRM area, we have been loyal to Microsoft products for a long time. In 2001, Navision Financials 2.01 was implemented in our company (at that time with another partner company).

However, this company lacked specific expertise in certain ERP topics (e.g., finance functions, SharePoint integration). Additionally, we wanted to link SharePoint with Navision for storing incoming invoices, which proved to be difficult at the time. Finally, due to our current significant company growth, we had to meet the increased requirements in infrastructure operation.”

Challenges at a Glance

  1. Lack of expertise with the previous partner company (e.g., financial functions, SharePoint integration).
  2. Increased requirements for infrastructure operation due to company growth.



“The goal was to switch to a confident and professional Microsoft partner company that would support us in all projects (e.g., Office-NAV integration) and assist us in infrastructure operation.”


Partner Search

“The collaborative work in joint projects eliminated the need for us to explore alternative partner companies. The good discussions about our future projects led us to become a customer of anaptis in 2006.”



“We wanted to remain loyal to Microsoft Dynamics. After all, since 2004, we have been dealing with Microsoft’s CRM products ourselves. Therefore, it made sense to continue using the same software in the ERP area to benefit from the advantages of platform usage. Since then, we have already carried out two upgrades to higher Dynamics NAV versions together with anaptis. Our experience shows that the Dynamics NAV standard can be used excellently for service-providing companies.

Moreover, we can always rely on anaptis’ support in infrastructure operation.”

Improvements at a Glance

  1. Platform Effect: ERP and CRM based on Microsoft technology (resulting in efficiency, process speed, etc.).
  2. Support in hardware operation.
  3. Collaboration with an honest and professional partner company with short communication channels.
“20 years ago, we found in anaptis a competent and honest partner company that fits very well with us. The friendly relationship, short communication channels, and the pronounced commitment of anaptis to work with the software standard continue to convince us to this day.”

Thomas Thyen, CEO, connectiv! eSolutions GmbH

Kapitel 2: connectiv! as Partner

“connectiv! and us are approximately the same size and have a similar journey behind us. We are not only connected by a familiar and friendly relationship on an equal footing, but also by a spatial proximity through our shared offices in the Technologiepark Münster. Anyone who works with us can be sure that the chemistry is right.

We complement the connectiv!’s portfolio in the ERP area, and the connectiv! complements our portfolio with the CRM/Customer Engagement area (especially Dynamics 365 Sales, Marketing, Customer Service, and Field Service). For a long time, we have been jointly supporting and optimizing projects for our mutual long-standing customers. Companies particularly appreciate that although we are two partner companies, the solution is still implemented ‘as if from a single source’.”

Everything at a Glance:

Which Products/Services Were Used/Offered?

Microsoft Dynamics NAV
Microsoft Dynamics NAV is the ERP solution to connect your business departments.
IT Infrastructure Consulting
Upon request, we provide support within the scope of a project in the area of IT infrastructure.
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